Our Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How We collect Personal Information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

 

Why do we collect this data

1. To provide and operate the services of UP Management Services and its affiliates;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How we store your personal information?

Our company’s website  is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to market our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

Payment Gateways

From our website you can login to our secure resident portal (AppFolio) where you can pay your rent, put in maintenance requests, renew leases etc. All direct payment gateways offered by AppFolio adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.

 

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our renter agreements, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

Cookies

We may use third party cookies or analytics tools such as Google Analytics to help us analyze site traffic, user behavior, referral traffic and site visitor behavior. This helps us to optimize our websites and marketing tools to best serve our customers.

 

Withdrawal of Consent for Data Use

If you don’t want us to process  or retain your data anymore, please contact us at:

Greensboro UPGservice@university-property.com or Richmond  RVALeasing@university-property.com and we will remove you from our databases.

 

If you have any additional questions please contact us at the email above and we’ll be happy to help or clarify.